DELIVERY TIME

• The estimated average delivery time is 3-5 working days for major cities, while deliveries to other cities and remote areas may take 5–7 working days.
• You are requested to be available on the provided contact number so our team can reach you.
• Timely delivery is subjected to availability of the articles and order confirmation.
• During sale period, both order processing and delivery may take longer than usual.

Note: To avoid unsafe delivery, we strongly suggest getting your orders delivered to your own address.Mangosole will not be liable for any loss or damage to the order in the case of delivery at the self-pickup point, such as any courier office.

INTERNATIONAL DELIVERY

• The estimated dispatch time for International order is 7 to 9 working days after the order has been confirmed.
• The delivery time may vary depending on the destination.
• Mangosole will not be responsible for any refund if the consignee requests for order cancellation once the order “is in process”.
• Customers will be liable to bear the shipment and custom charges if they refuse or receive the delivery.
• During Sale events, average delivery time can exceed than normal

CANCELLATION POLICY

• To cancel a prepaid order, please reach out to us within 4 hours of placing your order. Upon cancellation, refund will be made via store credit/credit voucher.
• Once the Order is “in process”, it can no longer be canceled or refunded.

PAYMENT THROUGH CARDS:

• We aim to provide a safe and secure shopping experience. However, In some instances, we might need some form of payment verification or source to process the order, which will be requested from the consignee through call or email as per the bank’s instructions to avoid any fraudulent or suspicious transactions.
• Mangosole reserves the right to cancel orders if the payment is declined by your authorized payment institution.

DELIVERY CHARGES

• Shipping charges of Flat Rs. 300 will be charged on all orders delivered within Pakistan.
• Charges for all International delivery vary from country to country depending upon city, state, country, and locality. To calculate shipment charges you can select any product and checkout with your delivery address to calculate the estimated delivery charges (doesn’t include any taxes & duties).
• Please note that international orders may be subject to taxes & duties and will be the responsibility of the customer. Any applicable duties or fees will be collected at the time of order delivery by the courier.

TRACK YOUR ORDER

• Once your order is dispatched you will receive an email/SMS with your tracking number.
• You can track your order on the respective courier website mentioned in your email.
• If you don’t get any tracking updates, please write to us at themangosoleofficial@gmail.com 
• We use third-party logistics providers (3PL) to handle and deliver all orders. 
• Mangosole cannot be held liable for late delivery/collection by third-party postal/courier companies. 

Important: To protect yourself from scams, please do not make any advance payments via JazzCash, Easypaisa, or bank transfer for COD orders before receiving your parcel. If anyone asks for an advance payment, please report it immediately at themangosoleofficial@gmail.com or call +923302218502 

WANT TO AMEND YOUR ORDER?

You can revise your order so that it’s just the way you want it by calling our Customer Services team on +923302218502 (Monday to Friday: 12PM – 10PM
Weekend: 12PM – 12AM or emailing us at themangosoleofficial@gmail.com  before order is processed. If the order hasn’t already been processed, we’ll be happy to assist you.